General terms and conditions of sale and use

ARTICLE 1: SCOPE
These general terms and conditions of sale apply to all sales made via the website https://astrid-oslo.com/.

ARTICLE 2: ORDERS
The automatic registration systems are considered proof of the nature and content of the order. Astrid Oslo® confirms acceptance of your order to the customer at the email address communicated by the latter. The sale will be concluded from the validation of Astrid Oslo® of the payment of the order, i.e. the date of validation of the payment for orders paid online by credit card or the date of receipt of payment by check. Astrid Oslo® reserves the right under all circumstances to refuse or cancel any order from a customer for which there is a dispute related to the payment of a previous order.

ARTICLE 3: AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the website, they are valid. The availability indicated at the time of the customer's consultation of the website remains subject to stock availability at the Astrid Oslo® and of course at the suppliers.

To create our showcase and sales catalog, we work with databases enriched with information from our suppliers. This database contains more than a hundred items, and not all of these are in our warehouse, so our offer depends on the availability of the items from the suppliers.

Only if an item is permanently out of stock with our suppliers will it be removed from our offer. In other cases, it is possible to place a new order within a certain period of time.

If an ordered product is not available, the customer will be informed of this via email or on the invoice for the delivered products when ordering multiple items.

Delivery time: When the order is placed and in the order confirmation, the customer is informed of the delivery time. It is calculated by adding the availability time of the longest product to the delivery time of the transport method chosen by the customer.
From the time the order is placed until it is shipped, the customer has the option to cancel the order.

Special features:

Pre-ordered articles: Articles to be published are offered on the website https://astrid-oslo.com/ as pre-orders. This reservation is made with the indication of a publication date announced by the publisher at the time of the opening of the reservation phase. This publication date may be changed at any time by the publisher, who is solely responsible for the marketing of his product.

In all cases, the Astrid Oslo®, as soon as the final sales date has been reached, will attempt to ship the articles to the customers who have reserved them, up to the stock level that the publisher has stated for the launch date.

ARTICLE 4: PRICES
The prices indicated in euros are net prices, excluding shipping costs. This price includes the price of the products, handling, packaging and storage costs. They may be changed at any time without notice, considering that the goods will be invoiced on the basis in force at the time the order is registered. All orders are invoiced in euros and must be paid in euros. Any customs duties or local taxes shall be borne by the recipient.

ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution to the costs of preparation, packaging and shipping. Please remember to combine all your items into a single order. We will not be able to group two separate orders and you will be charged for each one.

ARTICLE 6: PAYMENT
You have at your disposal several payment methods that offer maximum security guarantees. You can pay:

- By bank or private card (Visa, Eurocard / Mastercard), either directly on the website, on the payment form proposed during the ordering process (secure entry with SSL encryption), by entering the card type, the number of your card without spaces between the digits, the control number (located on the back of your card) as well as the validity date.

- When paying with Paypal

You can choose between different payment methods, and you can even use credit card payment.

Payment is made on our partners' secure bank servers. This means that no banking information about you is transferred to the website https://astrid-oslo.com/.

Payment by credit card is therefore completely secure; your order will be registered and validated as soon as the bank accepts your payment.

ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the time for preparing the package plus the time of delivery. Astrid Oslo® delivers worldwide. The buyer is informed via email about the various stages of the order: preparation and delivery.

The delivery time includes the preparation time and the delivery guaranteed by our carrier. The stated delivery time of 10 to 20 days applies from the time the buyer receives the email about the delivery of the order. The delivery time of (announced by the carrier) is not binding. Astrid Oslo® for a longer delivery time.

ARTICLE 8: WARRANTY - RETURN - REFUND - WITHDRAWAL
The articles supplied by https://astrid-oslo.com/ are new and guaranteed against any defect. They are identical to those in traditional trade and come from all the aforementioned publishers and suppliers.

If an item is defective or does not conform to the requirements, the buyer has 15 business days from receipt of the item to request an exchange or refund. If the 15-day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next business day.

The customer must return the new or unused goods in their entirety and in their original packaging, intact, accompanied by accessories, instructions and documentation (in the original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to kontakt@astrid-oslo.com (description and photos attached).

When exercising the right of withdrawal, Astrid Oslo® is obliged to refund free of charge the amounts paid by the customer, with the exception of return costs. The refund must be made within a maximum of 14 working days from the date of receipt of the return package(s).

The return costs are at your expense.

In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package(s). Cash on delivery will not be accepted for any reason.

ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISK
The transfer of ownership of the products to the buyer shall only take place after full payment of the price by the latter, regardless of the date of delivery of the said products. On the other hand, the transfer of the risk of loss and deterioration of the products shall only take place after delivery and receipt of the products by the buyer.

ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA

Astrid Oslo® is the producer and owner of all or part of the databases that make up this website.

By accessing this website, the customer acknowledges that the data that constitutes it are legally protected, and specifically undertakes not to extract, reuse, store, reproduce, represent or preserve, directly or indirectly, on any medium, by any means and in any form, all or a qualitatively or quantitatively significant part of the content of the databases contained in the website accessed.

ARTICLE 11: LIABILITY
The descriptions of the products found in the databases at https://astrid-oslo.com/ have been entered according to the information provided by the publishers. Astrid Oslo® cannot be held responsible for the content of the works and cannot be held liable to the buyer. Astrid Oslo® cannot be held responsible in the event of force majeure (strike, flood, fire...).

The products offered comply with current legislation in the United Kingdom. Astrid Oslo® disclaims all liability if the delivered article does not comply with the legislation of the country of delivery (censorship, ban on a title or an author, etc.). Astrid Oslo® cannot be held responsible for the content of websites to which hyperlinks may be sent from its own website.

ARTICLE 12: APPLICABLE LAW

All clauses of these General Conditions of Sale, as well as all sales and purchase transactions referred to herein, shall be governed by the laws of the United Kingdom.

ARTICLE 13: ACCEPTANCE BY THE BUYER
These general conditions of sale and price lists are expressly approved and accepted by the buyer, who declares and acknowledges that he is fully aware of them, thereby waiving any conflicting documents and in particular his own general conditions of purchase, and the act of purchase implies acceptance of these general conditions of sale.

The current terms and conditions may be changed at any time without notice by Astrid Oslo - The general terms and conditions of sale were updated on January 1, 2021.